Technical Writing Sample: Communication Protocol: Responding to Natural Gas Leaks – Calgary
Overview
While natural gas has remained prevalent in homes and businesses across Calgary for decades a leak poses serious hazards. If a gas leak is suspected; a fast and coordinated response can help prevent injury and damage. The following steps outline what staff should do in such events.
Step 1: Recognize and Report
If you smell natural gas or alarms are triggered, immediately inform everyone nearby to move away from the area. Changes in behavior of people in the area (sluggishness) may also be a sign of a natural gas leak.
Avoid using items that could spark (e.g., lights, phones, lighters) until cleared by trained personnel.
Step 2: Internal Reporting
Notify your immediate supervisor and call 911.
Clearly state where you detected the issue and note down the exact time.
Add signs and warnings in the area to warn others.
Step 3: Alerting Authorities
Contact local emergency services including 911 and the fire department. You can also notify ATCO Gas using its gas leak number at 1-800-511-3447 to notify them about a potential leak. Use company-approved forms or templates when relaying information.
Step 4: Informing the Public
Only designated communications team members should send public messages. Essential details include:
Location and potential impact zones
Instructions for residents (e.g., leave the area, stay indoors, avoid ignitions)
Traffic and parking coordination
A company information line or contact for inquiries
Sample Public Notice:
A possible natural gas leak has been identified near [location]. Emergency crews are responding and monitoring the area. Residents close to [affected zone] may be asked to evacuate. Please avoid using open flames or electrical devices. For updates, check City of Calgary alerts or call our information line.
Step 5: After the Emergency
Log all communications and forward them to the Health, Safety or Environment leader for follow-up.
Debrief team members to discuss what worked well and what could be improved in future events. If necessary, develop new protocols to address issues or problems that occurred during the leak.
Summary
By following these instructions, staff can help keep people safe, limit damage, and maintain trust throughout the Calgary community whenever a natural gas incident occurs.